5 STEPS V2FORCE TOOK TO ENSURE BUSINESS CONTINUITY IN THE FACE OF CORONAVIRUS

Report event policies monitor when data is viewed or downloaded from your reports. The blog talks about of a scenario of blocking a user when exporting any opportunity report with the help of Report Event Policy under Transaction Event Policy. After a user is blocked over 10 rows of data , you receive a notification via email to a subsequent user when a certain condition is met.
The outbreak of Coronavirus (the virus that caused COVID-19), that emerged in Wuhan, China – stands as a reminder that companies should be prepared beforehand for a large-scale outbreak of such dangerous diseases. Such a dynamic situation, that could span across months and beyond the Asia-Pacific region has the potential to disrupt an organizations’ operational continuity.

The recent spread of the new Coronavirus, COVID-19, presents IT organizations with a challenge of ensuring business continuity in the face of health issues outside their control.

What is a Business Continuity Plan?

Business Continuity Plan is a process that involves creating a system of prevention and recovery from potential threats and disasters to a company, ensuring that the personnel and assets are not only protected but are able to function quickly in the event of a disaster.

Business Continuity in IT Landscape 

When considered from an IT operations perspective – it has a completely different interpretation.

In the IT landscape of a company, business continuity simply means to maintain continuous operations that every system of a business is available and accessible at all times without downtime. Having such critical measures in place diminishes the impact of any disastrous incident.

Here are the 5 Steps that we took to ensure BCP –

Communication is the Key

One of the most important things is to communicate with your employees, company leaders, clients, vendors, and partners – doing this helps you quickly recover from a disaster. Email is the main form of communication in every company, but this may or may not be available.

We leveraged resourceful software’s and platforms like – Skype for Business, Microsoft Outlook for mails. We’ve used various social media channels to coordinate efforts in order to create social and mental health awareness. Skype for Business, WhatsApp and Twitter are some of the many good options for coordinating with your teams internally.

Managing Remote Workforce 

Working smarter means leveraging the manifold advantages of a remote workforce. We as an organization, took necessary steps to protect our workforce by allowing our employees to work remotely. We have given remote access with the help of Virtual Private Network (VPN) licenses to accommodate an influx of users – to foster a hassle-free work environment.

CARA Approach BCM

 Create a Disaster Preparedness Policy

Many companies haven’t prepared for a crisis on this scale, but many are figuring it out now. During this outbreak – we immediately implemented Business Continuity Plan in action. Our BCP covers a lot of things such as – how people should work from home and what tools would they be needing to get the job done, how to travel, what to do about meetings etc.

We made sure to consider things such as the insurance coverage for the business closures or trip cancellations, how to get financing when no one seems to invest, what lines of credit are in check. All of this is well documented and stored on cloud.

Making sure Data is accessible 

Being a Salesforce partner, we made sure all of our important data is on the cloud, because right after a disaster, your network access goes for a toss or imagine if your data was stored on a network drive or any other internal computer that no one can reach?

Hence, we use a web-based collaborative platform like SharePoint that keeps all of critical data safe and secure. If a company manages an on-premise email server and the continuity is down, communications will be completely gone. A popular solution is to store everything on the cloud for safety, security and scalability purposes.

Cyber Security Awareness

Regardless the size of your business, the cost of a breach could mean the end of your company.

The cost of a data breach is predicted to rise from $3 trillion each year to more than $5 trillion by 2024. This is an average annual growth of 11 percent, reports Juniper Research.

Whilst cybersecurity is practiced at all times, you need to be stringent when it comes to acting upon it during a disaster. Cyber-attacks like Phishing campaigns, ransomware attacks are some of the many examples of a cyber-attack. Some of the best practices that we implemented during such disaster is – Two Factor Authentication (2FA), Multi-Factor Authentication (MFA) and next-generation antivirus (NGAV) or endpoint protection.

In today’s world, it’s not a question of whether disaster will strike your organization, but when. Countries, companies, and communities around the globe are making immediate decisions to quarantine groups of people or make people do work from home.

The question here is, should all or most employees need to spend a few weeks working from home? Is your organization ready for this pandemic?

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