Entries by Priyanka Dadhich

Field Service Lightning – Introduction

Service Cloud functionalities are expanded by field service lightning features adding dispatching, monitoring, and reporting field service representative’s activity etc. Field Service Lightning is a powerful set of features which you can customize to meet your own unique field service needs.

Lightning Events

Lightning components are designed to be self-contained and independent but The Lightning framework uses events to communicate data between components. Events are usually triggered by a user action.

Lightning Service Console

Lightning Service Console is the heart of Service Cloud. This provides personalized view of each customer and their cases. The Service Console is a standard Salesforce Lightning console app that meets all your service needs but you can customize it as per your need.