Let me ask a simple question to you. How do doctors ascertain that you are suffering from an ailment? By performing a checkup or doing some tests, right? Read more

“Lack of user adoption is responsible for 70% of failed CRM projects”

Did you know that on an average, half of the Salesforce licenses don’t get used within an organization? Read more

Today is a special day for our planet. It’s a day when we celebrate our planet by promoting ideas of ecology and take initiatives to make it a better place. Well, let me tell you the importance of 22nd April in the calendar, its “Earth day”. Read more

It is predicted that by 2022, over 3.3 million jobs will be created in the Salesforce ecosystem and it will become the top tech skill paying more than $200k per year. That means, if you have been looking to acquire new skills in order to open up high-paying job opportunities for yourself, then getting a Salesforce certification might be the perfect option for you. Read more

You guessed it right – we don’t want to do it, but we complain about the lack of it – documentation wins hands down in this category! In our rushed world of deadlines and quick fixes, documentation finds itself residing on whiteboards, pictures of whiteboards, post-its, shared Google docs and my personal favourite – illegible notes. Read more

Salesforce already has many out of box UI and Lightning Base components, but there is always scope for something more. We came across a requirement where we had to override a standard button of custom object and that component, we needed a Lookup input with prepopulated values on load.
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Once all the basic configurations for live agent is setup, we can start planning the deployment and handling of Chats as mentioned below Read more

DocuSign is a service which exchanges electronic signature on Digital Documents. DocuSign signs, sends and manages document from anywhere and anytime. DocuSign integrate into many of the tools and business system. i.e Salesforce.com, dropbox, google App, Microsoft OneDrive, NetSuite, SugarCRM. DocuSign is also available for iOS, Android, and Windows Read more

Looking for SSO authentication for your Employee/Partner/Customer to login to community using? Okta is your friend then. Okta runs on the cloud, on a secure, reliable and extensively audited platform, which integrates deeply with on-premises applications, directories, and identity management systems. To make it simpler, we will just focus on setting up SSO authentication flow for SF communities using Okta.  Read more

Service Cloud functionalities are expanded by field service lightning features adding dispatching, monitoring, and reporting field service representative’s activity etc. Field Service Lightning is a powerful set of features which you can customize to meet your own unique field service needs. Read more